1. Cancellation of Services or Subscriptions

You may cancel any paid subscription or recurring service at any time by accessing your account settings or contacting our support team. Cancellation will prevent future charges but does not entitle you to a refund of fees already paid unless otherwise specified in this Policy.

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• If a paid service or subscription was charged in error.
• If the service was not delivered as described or was materially defective.
• If your account was charged for a service you did not authorize or subscribe to.
• If technical issues on our end prevented you from accessing paid features.

Refunds will not be granted for:

• Change of mind or user error.
• Partial use of services or subscriptions.
• Virtual currency purchases, including Gold Coins.
• Access to content or teams that have been made available or used.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team via email at support@teams11.com within 7 days of the charge date.
• Provide your account information, transaction details, and a detailed explanation of your refund request.
• Our team will acknowledge your request and may require additional information to process it.
• Refund decisions will be made at our sole discretion and communicated within 14 business days.

4. Refund Methods and Timing

Approved refunds will be issued using the original payment method whenever possible. Depending on your payment provider, it may take additional time for the refund to appear on your account or statement. We are not responsible for delays caused by third-party financial institutions.

5. Non-Refundable Items

The following items are non-refundable:

• Purchases of Gold Coins or other virtual currency.
• Access to any paid fantasy teams or content that has been consumed or downloaded.
• Fees or charges arising from third-party payment processors or banks.

6. Cancellation by Teams11

We reserve the right to cancel or suspend your access to any services or subscriptions if you violate our Terms and Conditions or engage in fraudulent, abusive, or illegal activities. In such cases, refunds will be granted only at our discretion and in accordance with applicable laws.

7. Changes to This Cancellation and Refund Policy

We may update this Policy at any time to reflect changes in our practices or legal requirements. Updated versions will be posted on the Platform with the revised effective date. Continued use of our services after such changes constitutes acceptance of the updated Policy.

8. Contact Us

If you have questions, concerns, or refund requests, please contact our customer support team:

• Email: teams11.help@gmail.com

Or, create a support ticket on our website.